Social Media Management

About the Role

We are seeking a passionate and people-focused Community Engagement Manager to lead efforts in building and nurturing a strong, loyal community around our brand. You’ll be responsible for creating strategies that foster engagement, drive conversation, and create meaningful relationships across online and offline channels. If you love connecting with people, building community, and bringing a brand to life in authentic ways, this role is for you.

Key Responsibilities

• Design and implement engagement strategies to grow and support our community.

• Actively participate in and moderate online forums, social media groups, and brand communities.

• Plan and host virtual events, webinars, and in-person meetups to increase engagement.

• Respond to community feedback, questions, and concerns in a timely and thoughtful manner.

• Collaborate with marketing, customer success, and product teams to align community initiatives with brand goals.

• Track community engagement metrics and deliver performance reports with actionable insights.

• Identify and empower brand advocates, super-users, and ambassadors.

Qualifications

• Bachelor’s degree in Communications, Marketing, or a related field.

• 2+ years of experience in community management, social media, or customer engagement roles.

• Excellent interpersonal and communication skills.

• Comfortable using platforms like Facebook Groups, Discord, Slack, Reddit, or community tools like Circle or Mighty Networks.

• Strong organizational skills and ability to juggle multiple projects.

Preferred Qualifications

• Experience planning and executing online and in-person community events.

• Background in customer support, content creation, or influencer marketing.

• Familiarity with tools like Notion, Typeform, or Airtable for organizing community feedback.

Why Join Us?

• Be the voice and heart of our brand’s community.

• Work in a collaborative and supportive environment.

• Get creative freedom to bring new ideas to life.

• Competitive pay, flexible working setup, and real impact.